A Message from the President,

CUSTOMER SERVICE COMMITTMENT

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Dorvict Resource & Consulting Centre Inc. sincerely appreciates your business and your loyalty. We know that each time you choose Dorvict you are placing your confidence and trust in our staff and our services. In return, it is our job to provide you with a service experience that meets your needs. At each encounter (training and support services), our goal is to deliver a consistent, professional and responsive level of service.

We are revamping and improving our customer service approach to better accommodate the emerging divergent needs. Our goal is to have a coordinator attached to each location, facility or project. This facilitates location specific knowledge and a better responsive service; it also serves to promote a growth enhancing relationship with all our clients.

We shall continue to engage ourselves in a leadership position in terms of what we say and what we do for customers. That doesn't mean we don't make mistakes. We do. But for all of us at Dorvict, this effort serves as a foundation for improvement and a genuine desire to get better with every service.

I know I can count on you to let us know how we're doing. We welcome your comments and your ideas and we thank you for choosing Dorvict Resource & Consulting Centre Inc. and Dorvict Home and Health Care Services for your needs.

Sincerely,

Dayo Idowu

Dorvict Resource & Consulting Centre Inc. /Dorvict Home and Health Care Services